Redfin’s all-cash homebuying offers are usually rejected

CEO Glenn Kelman said Thursday that while most people reject the cash offers, they still help sell more houses

Redfin CEO Glenn Kelman said Thursday that most people who receive offers from his company’s iBuyer program ultimately reject those offers, though he argued that the program still helps sell more houses.

Kelman made the comments during an earnings call Thursday, during which he repeatedly stressed the importance of Redfin Now, which buys houses for cash. However, when asked about specifics on the program, Kelman revealed that most home sellers don’t actually accept the cash offers.
“Most customers who get a Redfin Now offer don’t take it,” he said.

He also said that the program’s pricing “approaches a 10 percent discount once you include all the costs and fees. But there are many customers who want to see that, and we believe that offering that choice increases the total number of homes that we sell.”

Kelman also seemed to acknowledge during the call that Redfin faces challenges when it comes to figuring out how to make cash offers both profitable for his company and worthwhile for consumers.

“Of course what we can pay for a home, and whether it’s a good deal for both the owner and Redfin Now, is still a tricky business,” he said. “In the fourth quarter, for example, a worrisome end-of-year market limited the number of homes we bought and increased the number we sold.”

The comments underly the highly competitive, and still somewhat unpredictable, iBuying model that is currently sweeping through various U.S. metro areas. In addition to Redfin Now, other prominent players include Zillow’s Instant Offers, as well as dedicated iBuyers such as Opendoor, Offerpad and Knock.

While these iBuyers have garnered headlines and investment in recent years, numerous open questions remain about how they might fare in a market downturn. Most iBuyers also limit their offers to a relatively narrow class of properties — typically newer homes in relatively affordable cities — and it remains to be seen if the model can grow beyond a niche product.

The iBuying sector also raises questions about how many sellers are actually willing to slash the price of their home in order to sell it quickly. Kelman’s comments seem to suggest that at least in Redfin’s case, the answer is, not enough.

Still, Kelman said that Redfin plans to continue investment in its iBuyer program, which currently operates across most of Southern California as well as in Dallas, Texas. Kelman said Redfin Now will likely expand to as many as five new markets in 2019, and that agents have been “clamoring” for it.

“Giving customers the option of an instant offer seems here to stay,” Kelman said.

Credit: Inman.com

‘I’m waiting for spring to sell’: How to get sellers to list now

Here’s the formula you need to master to overcome this very common objection

If you are a real estate agent, then you have heard this objection from sellers many times: “I want to wait until spring to list my house.” This time of year, especially, many — if not most — sellers would prefer to wait until winter is over before they even think about selling their home.

That spring is the best time to sell is a ubiquitous idea in the homeselling world. And it’s not necessarily wrong. There are some advantages, for example:

The spring has a large number of buyers

More demand from people looking to get into their new home before school starts in the fall

Sellers often feel their homes look more appealing in the spring and summer

In colder climates, the weather itself is easier for buyers to deal with.

But are the spring and summer the only times to sell or even the best times to sell?

Understand their perspective, process and desired outcome
As an agent, this objection can be difficult to deal with. There are many advantages to selling in spring, and the idea is so entrenched among the general population that it can be tough to convince them otherwise on the phone or during an appointment.

But no matter how prevalent and persistent this objection might be, you deal with it in the same way that you deal with any objection: understand the potential client’s perspective, process and desired outcome.

The lead’s perspective is their past experience, knowledge and speculation.

Examples of perspectives that might lead to objections are “I’ve sold my home myself before,” “I’ve already met with an agent,” or “I can do what an agent does, you guys don’t do much.”

The lead’s process is their own plan that they have for their situation.

Examples of a process is “I’m going to sell my home myself,” “I’ll just use the agent I used before,” or “I am just going to wait until spring to sell my home and get a better deal.”

The process is typically what will lead to an objection. They have their plan, and you are not a part of it in their mind, so they turn you down.

And finally, the outcome. This is the unique result or benefit the lead believes their process will deliver for them.

Examples of these are “not wasting time,” “avoiding disappointment” and “proving to my neighbors or real estate agents or to the world that I am right.”

But there are advantages to selling in winter too
Your first job as a real estate agent is to understand what your potential clients are seeking to accomplish and how they think they are going to accomplish it.

Next, your job is to determine whether their outcome will better or more easily accomplished if they list their home now (in the winter) rather than waiting four months until spring arrives.

To do this, you have to let the lead know that there are also clear advantages to listing their home in the winter that may be beneficial to them in light of their goals.

Here are three reasons for sellers to list their homes in the winter:

Less competition: Because most sellers wait until the spring to list their homes, there are fewer homes on the market, which means less competition from other sellers. Additionally, the low inventory can create increase competition among buyers, which generally results in higher sale prices.
Winter brings serious buyers: Similar to why there is less competition in winter, this season draws out the serious buyers because most buyers think it is best to wait until spring to check out the market. The ones who do come out do so because they are serious and cannot wait until spring to purchase a home. These are not window shoppers, but motivated buyers who want to take advantage of the less competitive market and get their hands on their ideal home.

You can highlight the cozy winter side of your home: Show off your home’s winter-readiness. Have the fire going, showcase the hot tub, highlight the design and features that will make their life easier during winter, like an easy-to-shovel driveway, new roof and furnace, south-facing windows, and well-insulated pipes, among other things. These features, however simple, will show that your home can handle the harsh elements.

As a real estate agent, your job is to try to produce the best possible outcome for your client. To do this, you first have to get to the heart of what their desired outcome is. Start there.

Once you understand that, you then have to determine yourself if you think it would make sense for them to not wait until spring, given their desired outcome. If you think it makes sense, your next job is to convince them.

There are great reasons to sell in the spring, but there are also great reasons to sell in the winter.

Get to the bottom of their perspective, process and desired outcome, and then thoughtfully explain to them why it would be advantageous for them to not wait. That is how you will convince sellers to list this winter.

A new survey reveals that millennials plan to retire by the young age of 56

As soon as many Americans begin working, they simultaneously begin planning their ideal retirements too.

According to a survey of 2,000 respondents by Provision Living Senior Living Communities, 52 percent of Americans say they think about retirement four or more times per week and the average ideal age for retirement is 60 — although millennials plan to retire earlier (56) than their baby boomer counterparts (64).


More than 78 percent of respondents say they’d like to stay stateside with Miami, San Diego, Denver, New York, and Orlando being the top five locales for retirees. Twenty-one percent said they’d like to live abroad with Italy being the top choice.

When it comes to their dream home, respondents said they’d like a one-story ranch near a coastal or beach setting. Millennials plan to have a bigger home at 1,890 square feet while baby boomers would like a property no bigger than 1,500 square feet.

Although these Americans have big plans for retirement, how close are they to actually making it happen? On average, respondents said they’d ideally like to have $610,000 in savings, with millennials saying they need more to retire ($687K) than baby boomers ($574K).

But, when asked how much they’ll realistically have in retirement savings, respondents, on average, said they’ll only have $276,000. By age group, millennials said they’ll have at least $357,000 in savings — $129,000 more than baby boomers.

Recent academic and consumer reports from groups such as the Harvard Joint Center for Housing Studies and companies such as Houzz and Zillow have highlighted baby boomers’ needs as they begin planning for retirement, with the greatest concerns being financial stability and accessibility.

The Harvard Joint Center for Housing Studies’ Housing America’s Older Adults study revealed that baby boomers are delaying retirement — Americans aged 65 to 79 have experienced 10 percent increase in wages over the past five years, signaling the fact that they’re staying in the workforce longer.

Despite that uptick in wages, JCHS says 9 million households aged 50 and over are barely raking in $15,000 per year, making the goal of having $574,000 in savings impossible.

Beyond affording retirement, baby boomers are increasingly looking for accessible housing, which includes ramp access, one-story home layouts, and bathrooms with safety bars and lower shower clearances.
Eric Block is a glenview real estate agent with @properties serving the north shore and the city of Chicago.

Credit: https://www.inman.com

Glenview Subdivisions with Single Family Homes for Sale

Bel Air Gardens – 1 home for sale
Bel Air Gardens is a single family home subdivision built in the 1950’s and 1960’s. Bel Air Gardens is located in Glenview, Illinois south of Harrison Street and east of Greenwood Avenue.


Bonnie Glen – 2 homes for sale
Bonnie Glen is a single family neighborhood built in the 1960’s. Bonnie Glen is located in Glenview, Illinois south of Lake Street east of Waukegan Road.


Cambridge at the Glen – 1 home for sale
Cambridge at the Glen is a single family home and townhouse community built in the early 2000s. Cambridge at the Glen is located in Glenview, Illinois east of Patriot Blvd. and north of Lake Avenue.


Chapel Crossing – 2 homes for sale
Chapel Crossing is a single family home neighborhood built in the early 2000s.
Chapel Crossing is located in Glenview, Illinois on Lake west of Waukegan Road.


Chesterfield – 1 home for sale
Chesterfield is a townhouse community built in the early 1960s. Chesterfield is located in Glenview, Illinois south of Central Road and east of Greenwood Avenue.


Countryside – 5 homes for sale
Countryside is a subdivision of single family homes built in the 1940s and 1950s. Countryside is located in Glenview, Illinois south of Glenview Road and east of Route 21.


Eagle’s Nest – 1 home for sale
Eagle’s Nest is a single family neighborhood built starting in 2006. Eagle’s Nest is located in Glenview, Illinois north of Euclid Avenue and west of Landwehr Road.


East Glenview – 1 home for sale
East Glenview is a single family home community located in Glenview, Illinois east of Harms Road and north of Glenview Road.


Estate Lane – 2 homes for sale
Estate Lane is a single family home community built in the 1970s. Estate Lane is located in Glenview, Illinois south of Lake Avenue and west of Greenwood Road.


Eugenia – 4 homes for sale
Eugenia is a single family home neighborhood located in Glenview, Illinois. Eugenia is located east of Washington Road and north of Golf Road.


Flick Park – 1 home for sale
Flick Park is a single family neighborhood in Glenview, Illinois. Flick Park is located on Pfingston west of Glenview Road.


Glen Oak Acres – 15 homes for sale
Glen Oak Acres is a single family home neighborhood. Glen Oak Acres is located in Glenview, Illinois north of Lake Avenue and west of Wagner Road.


Glenayre Park – 5 homes for sale
Glenayre Park is a single family home neighborhood located in Glenview, Illinois. Glenayre Park is south off Glenview Road on Glenayre Drive.


Glenlake Estates – 5 homes for sale
Glenlake Estates is a single family homes and townhome community built in the early-to-mid 1990s by The James Group. Glenlake Estates features 66 town houses with floor plans ranging from 1,937 to 2,363 square feet of living space. Glenlake Estates features 106 single family homes with floor plans ranging from 2,640 to 3,400 square feet. Glenlake Estates is located in Glenview, Illinois on Pfingston north of Lake.


Glenshire – 2 homes for sale
Glenshire is a townhouse and single family home neighborhood built in the 1960’s. Glenshire is located in Glenview, Illinois. Glenshire is south of E. Lake Street and east of Shermer Road.


Glenview Terrace – 1 home for sale
Glenview Terrace is a single family home neighborhood. Glenview Terrace is located in Glenview, Illinois off of Glenview Road east of Shermer Road.


Golf Acres – 3 homes for sale
Golf Acres is a single family home neighborhood. Golf Acres is located in Glenview, Illinois east of Waukegan Road and north of Golf Road.


Haverford – 2 homes for sale
Haverford is a single family home and condo maintenance free community built in the mid 2010’s by Concord Homes. Haverford features 48 condominiums with floor plans ranging from 1,417 to 2,203 square feet of living space. There are 50 single family homes with floor plans ranging from 4,337 to 4,881 square feet of of living space. Haverford is located at Willow and Waukegan roads in Glenview, Illinois.


Heatherfield – 3 homes for sale
Heatherfield is a single family home, townhome and condo neighborhood built in the late 1990’s and early 2000’s. Heatherfield is located in Glenview, Illinois west of Waukegan Road between Winnetka and Willow Roads.


Indian Ridge – 1 home for sale
Indian Ridge is a single family home neighborhood built in the 1980s. Indian Ridge is located in Glenview, Illinois on Landwehr north of Lake.


La Fontaine – 5 homes for sale
La Fontaine is a single family home neighborhood located in Glenview, Illinois. La Fontaine is south on Robin Lane off E. Lake Avenue.


Northfield Woods – 2 homes for sale
Northfield Woods is a single family home neighborhood. Northfield Woods is located in Glenview, Illinois south of Euclid Avenue and west of Milwaukee Avenue.


Oak Hill – 1 home for sale
Oak Hill is a single family neighborhood located in Glenview, Illinois. Oak Hill is north of W. Lake Street and west of Landwehr Road.


Park Manor – 6 homes for sale
Park Manor is a single family home neighborhood. Park Manor is located in Glenview, Illinois south of Central Road and west of Harlem Avenue.


Southgate on the Glen – 3 homes for sale
Southgate on the Glen is a single family and town home community built in the early 2000s by Edward R. James. Southgate on the Glen is located in Glenview, Illinois north of Lake Avenue and west of Shermer Road.


Sunset Park – 4 homes for sale
Sunset Park is a single family home neighborhood built in the 1950s. Sunset Park is located in Glenview, Illinois north of Lake Avenue and east of Waukegan Road.


Swainwood – 5 homes for sale
Swainwood is a single family neighborhood built in the 1950s. Swainwood is located in Glenview, Illinois north of Glenview Road and east of Shermer Road.


Tall Trees – 3 homes for sale
Tall Trees is a single family neighborhood built in the 1960s. Tall Trees is located in Glenview, Illinois north of Lake Avenue and west of Waukegan Road.


The Circles – 1 home for sale
The Circles is a single family neighborhood located in Glenview, Illinois. The Circles south of Glenview Road and east of Waukegan Road.


The Enclave at the Grove – 5 homes for sale
The Enclave at the Grove is a single family home gated community built starting in 2017. The Enclave at the Grove is being built by David Weekley Homes and will feature 48 homes located in Glenview, Illinois east of Route 21 (Milwaukee Avenue) and south of Lake Avenue.


The Glen – 6 homes for sale
The Glen is a condominium, townhouse and single family home neighborhood built starting in the early 2000’s. The Glen is located in Glenview, Illinois north of Lake Avenue off of Patriot Blvd.


Virginia Woods – 1 home for sale
Virginia Woods is a subdivision of single family homes located in Glenview south of Euclid Avenue and west of Milwaukee Avenue.


Westfield – 4 homes for sale
Westfield is a single family home neighborhood. Westfield is located in Glenview, Illinois east of Milwaukee Avenue and north of Golf Road.


Willows – 7 homes for sale
Willows is a single family home neighborhood built in the 1960s and 1970s. Willlows is located in Glenview, Illinois east of Pfingston Road and south of Willow Road.


Woodland Grove – 2 homes for sale
Woodland Grove is a single family home subdivision. Woodland Grove is located in Glenview, Illinois south of Lake/Euclid Avenue and east of Milwaukee Avenue.

Fewer Glenview Homes Sold At Slightly Higher Prices

Local real estate data from the first half of 2018 shows closing prices of single-family homes edging upwards as the number of sales falls.

Declining demand has driven down housing prices across most of the North Shore, but sales prices of homes in Glenview and Golf have edged upwards. The average sale price of a single-family Glenview home sold this year was $5,000 more than this point in 2017, according to data from local glenview real estate agents.

Across the rest of the north suburbs, the number of new listings, closed sales and houses under contract all fell as of the end June 2018 compared to the same period last year. The number of homes under contract fell by slightly more at 3.8 percent and the average sales price fell by 4.3 percent in 2018, according to local real estate data, dropping from over $750,000 to under $718,000 in the north suburban market.

New listings are up by 1.2 percent to 1,459. However, the number of closed sales dropped from 628 in June 2017 to 605 last month – a decline of 3.7 percent, according to information from Midwest Real Estate Data compiled by the North-Shore Barrington Association of Realtors.

In Glenview and Golf, there were 273 detached single-family homes sold in 2018 as of the end of June. That’s down nearly 11 percent from the 306 homes sold at this point last year. At the same time, the median value of homes sold so far in 2018 was up 3.4 percent to $565,000.

For the north suburban housing market as a whole, the median sales price fell 8.1 percent, from $631,000 to $580,000 compared to last year. At the same time, the average listing price has increased by 4.4 percent, which has bumped up the ratio of listing price to final sale price to 93.7.

Overall housing supply in the area also fell. The inventory of 3,978 homes on the market was down by 2.5 percent compared to last year.

So far in 2018, there have been 2,553 detached single-family homes sold in the area and median sales prices are up 2.67 percent, according to NSBAR. The number of communities in the market that reported an increase in the number of June home sales slightly declined from 2017.


Real estate data from other North Shore towns compared to a year ago:

Deerfield

  • 178 detached single-family homes were sold in 2018 so far, up 11.2 percent from last year.
  • Median June 2018 sales price: $531,250, down 8.4 percent.

Evanston

  • 228 detached single-family homes have been sold year-to-date, the same number sold at this point last year.
  • Median June 2018 sales price: $559,500, up 5.3 percent.

Kenilworth

  • 26 detached single-family homes were sold in 2018 to date, down 23.5 percent since last year.
  • Median June 2018 sales price: $1,240,000, down 13.3 percent.

Glencoe

  • 88 detached single-family homes were sold year-to-date, up 10 percent compared to last year.
  • Median June 2018 sales price: $870,625, up 3.2 percent.

Highland Park

  • 203 detached single-family homes were sold year-to-date, down 9.8 percent compared to last year.
  • Median June 2018 sales price: $520,000, down 0.4 percent.

Highwood

  • 10 detached single-family homes were sold year-to-date, down from 11 at this time last year.
  • Median June 2018 sales price: $505,000, up 35.8 percent.

Lake Bluff

  • 67 detached single family homes sold year-to-date, down 5.6 percent compared to last year.
  • Median June 2018 sales price: $500,000, down 11.5 percent.

Lake Forest

  • 140 detached single-family homes sold year-to-date, up 13.8 percent compared to last year.
  • Median June 2018 sales price: $832,500, down 3.2 percent.

Lincolnshire

  • 47 detached single-family homes were sold year-to-date, down 4.1 percent compared to last year.
  • Median June 2018 sales price: $515,000, up 5.5 percent.

Lincolnwood

  • 51 detached single-family homes were sold year-to-date, down 17.7 percent compared to last year.
  • Median June 2018 sales price: $400,000, up 6.8 percent.

Morton Grove

  • 129 detached single-family homes were sold year-to-date, down 10.4 percent compared to last year.
  • Median June 2018 sales price: $330,187, up 1.6 percent.

Niles

  • 115 detached single-family homes were sold year-to-date, down 1.7 percent compared to last year.
  • Median June 2018 sales price: $318,000, up 2.3 percent.

Northbrook

  • 203 detached single-family homes sold year-to-date, down 18.5 percent compared to last year.
  • Median June 2018 sales price: $568,000, up 3.3 percent.

Northfield

  • 36 detached single-family homes sold year-to-date, up 20 percent compared to last year.
  • Median June 208 sales price: $583,000, down 13.6 percent.

Skokie

  • 229 detached single-family homes have been sold year-to-date, down 3.8 percent compared to last year.
  • Median June 2018 sales price: $345,000, up 6.5 percent.

Vernon Hills

  • 103 detached single-family homes have been sold year-to-date, down 16.3 percent compared to last year.
  • Median June 2018 sales price: $405,000, up 1.3 percent.

Wilmette

  • 219 detached single-family homes have been sold year-to-date, up 9 percent compared to last year.
  • Median June 2018 sales price: $820,000, up 13.9 percent.

Winnetka

  • 122 detached single-family homes have been sold year-to-date, down 13.5 percent. The median sale price in June 2018 was $1,182,000, up 5.3 percent.

credit: patch.com

The future of real estate brokerages is coworking

Shared office space is cheaper and more productive, say Realtors who use companies like WeWork and Regus

A few weeks ago, Stribling and Associates broker Patrick W. Smith had just finished showing a property in Manhattan’s Financial District and needed a space where he could make several phone calls. Smith knew he could use Stribling’s offices on the Upper East Side, or he could head back to his home turf in Queen’s Long Island City. But both options were a schlep.

So instead, Patrick opened the WeWork app on his phone, found one of the company’s coworking spaces, and breezed through the door.

“It was actually adjacent to the building where I was doing the showing,” Smith told Inman. “Why would I waste time traveling?”

Smith was able to use the WeWork building because he is one of a growing number of professionals who have abandoned a traditional office in favor of paying a membership-type fee for shared space. Smith typically has a desk at the WeWork location in Long Island City, but his membership allows him to access any of the company’s locations. It’s an arrangement that Smith praised at length, and which both he and others who spoke to Inman said is likely to play a growing role in the real estate industry.

“It’s very efficient, very modern,” Smith added. “Our clients who have visited us, every one and I’m not exaggerating, every client who has come in has been so impressed.”

Smith isn’t alone. A report out earlier this year that surveyed over 18,000 people in 96 countries found that 91 percent using flexible workspace believed it enabled “employees in their company to be more productive while on the move.” An overwhelming percentage of respondents also said that flexible space also made it possible for employees to work remote, helped maximize profits and helped grow their businesses.

That last point was one of the main draws for Bobby Martins, an eXp broker in San Diego County. Martins pays $335 per month to use a Regus coworking space in Del Mar for 10 days a month. He ticked off a legion of benefits the space offers: the cost is vastly less than the $2,200 a month he used to pay for a conventional real estate office; there are various types of rooms he can book, meaning the office is highly flexible; and the amenities are great.

But most of all, Martins told Inman, he interacts at work with lawyers, accountants, and tech workers — all people outside of the real estate industry. The office, in other words, generates leads.

“In a traditional office you don’t get any business out of it, you’re not going to get any referrals or leads,” Martins said. “If someone is outgoing, [coworking] is really a good option for them because they’ll make lots of friends and they’ll get more business.”

Martins added that coworking is a “game changer” for the real estate industry, and believes that “the days of traditional offices are almost over” because the economics just don’t make sense.

“I think it’s the future,” he said. “I think these big giant real estate offices are just too big and the agents have to pay too much commission to the brokerage to keep them going. It’s just a matter of time before there’s just not enough money to pay that any more.”

The lower cost is also a major draw for Teresa Boardman, a broker who owns Boardman Realty in St. Paul, Minnesota. Boardman uses Fueled Collective, where month-long access starts at $375. Boardman described the space as a coffeeshop-like environment where she can take calls and meet clients. And it allows her to have a “prime downtown location” in Minneapolis for a fraction of the cost.

“I can’t imagine what I would rent that would be less expensive,” she told Inman. “For us, location matters.”

Different coworking providers have different models, but WeWork — which is valued at $45 billion — is perhaps the best known operator. It gives users access to desks, conference rooms, kitchens, and common areas. Companies can pay for as much, or as little, square footage as they need.

WeWork and its rivals have expanded rapidly in recent years, backed by venture capital and tech platforms that let users customize their experience. WeWork’s app, for example, functions almost like a social network and can be used to book conference rooms, network with other WeWorkers, or contact facilities staff.

The model has proven to be a hit among real estate professionals, with one luxury brokerage in Los Angeles even calling it a “roaring success” and using it to expand throughout the region.

Smith also expects to expand within the Long Island City WeWork. He recalled that when Stribling and Associates decided to open an office in Queens earlier this year, the company had the option of getting “an expensive storefront” location, but ultimately opted for the WeWork locale after touring the space and falling in love with it.

“The way they designed the space, they have beautiful lounges, floor to ceiling windows” he said. “You see the sky and views of Manhattan. I find that we’re more productive when you’re in an environment like that.”

Source: Inman.com

DocuSign passes Zillow’s market cap, and NAR is reaping the rewards

DocuSign, the cloud-based electronic signature platform, is skyrocketing in value and even overtook real estate tech giant Zillow Group in market capitalization, according to public stock data from Yahoo. The National Association of Realtors (NAR) is reaping the reward of the prudent investment through its venture arm, Second Century Ventures (SCV).

At the close of the trading day, Zillow Group’s market capital – the market value of a public company’s shares  – sat at $8.56 billion with DocuSign at $8.66 billion. See the market caps below from Yahoo Finance.

SCV invested in DocuSign nearly a decade ago and sold 28 percent of its 5.6 million shares – netting NAR a $20 million windfall – when DocuSign went public in April. But its remaining shares continued to balloon in value.

When DocuSign went public, it opened its first day of trading with a market cap of roughly $4.4 billion.

A spokesperson for NAR told Inman that SCV sold an addition 1.2 million shares on September 18. SEC filings were not immediately available, but Jackson Square Ventures, also an early investor in DocuSign, sold that same day at $55 per share, which would have netted SCV $66 million.

SCV would roughly still own 2.832 million shares in the company, which is currently trading at $52.35 – a value of slightly more than $148 million. Not bad for what was reported as an initial $5 million investment.

8 graphs that show how much real estate has changed since the crash

The following is a reflection from Glenn Kelman, CEO of Redfin, on the years since the 2008 global financial crisis. It has been republished from the Redfin blog.

Ten years ago, on September 15, 2008, the great financial crisis began with Lehman Brothers’ bankruptcy. I remember a board meeting in which an investor said her husband was loading the car with bottled water, in case our civilization collapsed.

I remember learning in a lunch line that we had just hired another real estate agent, when I’d already begun thinking about a lay-off. I remember the lay-off. And I remember that many of the houses that I saw on home tours got uglier, because their owners had left in a hurry or in anger, or just knew there was no point in fixing them up. History had arrived.


As a technology-powered real estate start-up at the center of it all, we experienced the crisis in the way a toddler might experience a hurricane: intensely. Everyone knew the world would never be the same, but the changes weren’t what we anticipated. Even now, many of those changes are clear to Redfin only because at different times we’ve been their eyewitness, their beneficiary, their target, or their propagator. Here are the eight that stand out to us.

1. Progressive policies widened the wealth gap

The financial crisis contributed to a massive wealth gap, larger even than the income gap. The income gap is a well-understood phenomenon with many causes, but it’s the wealth gap that matters more: because wealth is accumulated through capital gains and not just income, and because it’s wealth, not income, that is transferred from one generation to another, creating long-term class divisions.

And what no one has noticed about the wealth gap is how it was exacerbated by progressive reforms designed to limit the financial leverage available to the middle class. The government printed money for people to borrow at almost no cost, but passed laws that ensured only the wealthiest half of Americans could borrow it, all at a time when houses and stocks were at rock-bottom prices.

Rich people began buying homes from poor people just when those homes were most affordable. Without easy credit to mask stagnant wage growth, middle-class Americans began to feel poor.

2. A landlord nation

Mortgage interest rates dipped as low as 3.3%, a bonanza that seemed relatively short-lived at the time but that will in fact haunt the housing market for the next 30 years: homeowners have become loathe to give up the loan they got in 2012, and can easily find renters to pay the mortgage on their old place, sometimes by renting out the whole house if they want to move, otherwise just a garage that has been converted into a bedroom.

Founded in 2008, Airbnb became the marketplace for this arbitrage between low mortgages and high rents. Between 2006 and 2018, the fraction of Americans renting their home increased by 13%.

Because interest rates have dissuaded so many people from selling their homes, the laws of supply and demand no longer work in housing. From 2010 to 2017, even as home prices increased nearly 50%, the number of homes for sale per household declined 37%, and are still 38% below the historical average.

3. The builders never came back

That so few re-sale listings are reaching the market would normally make the opportunity for builders only larger but the construction industry never recovered: the number of single-family homes we started to build in 2017 still hadn’t reached half the level of twelve years earlier, in 2005.

Before the crisis, George W. Bush appealed to voters in new developments at the edge of every American city with his vision of “the ownership society.” Today, there’s no longer a broad consensus that we owe each generation the roads, schools, houses and credit to make the American Dream possible.

Builders are cautious about big, risky projects and wary of reforms that make homeowner lawsuits easier to win; many simply shrug when vilified by citizens and local governments that used to be their partners in housing the middle class.

4. The rise of the second city

Cities like Detroit, Pittsburgh, Philadelphia, Baltimore, Providence and Milwaukee were left for dead, but when demand returned to a country that was no longer investing in more housing, these were the cities with the housing reserves to take people in.

The folks who could no longer afford San Francisco, New York, Washington, Seattle and Chicago moved, in a trickle at first and then in a great wave. This has turned the fundamental narrative of 20th century American migration on its head, prompting Oklahoma City’s mayor at one point to say, “it’s like the Wrath of Grapes.” Migration patterns now shift from city to city in search of affordability, driving up prices in Seattle before moving to Denver, then to Portland, then to Nashville, then to Salt Lake City, with long-time residents starting to leave a city even while the number coming is still rising.

This cycle will continue for years to come, straining the social fabric of one city after another, but also bringing prosperity to America’s once-forgotten places.

5. The disruption of the real estate industry

The financial crisis sapped the resources of many real estate brokerages and their standing among consumers. At the same time, Middle-Eastern and Asian money flowed into private technology companies at almost unprecedented rates, creating the so-called unicorn bubble of billion-dollar private companies.

Before the crisis, Redfin was virtually the only technology-powered real estate brokerage and no one wanted to fund us. Now, Wall Street has come to the firm conclusion that technology is going to change how people buy and sell homes. The private capital invested in real estate technology companies increased from $28 million in 2008 to a projected $3 billion in 2018, with almost all of it going to disruptive brokerages, not ad-driven listing-search sites.


Over that same five-year period, a boom for real estate, the largest holding company of traditional real estate brokerages, Realogy, lost nearly 60% of its market value, despite five straight years of increasing revenues.

6. Wall Street buys Main Street

The new capital hasn’t just funded the development of new technologies, but also the outright purchase of houses. Instead of just brokering a sale, companies like Redfin, Opendoor, Offerpad and Zillow are now buying homes directly from their owners, renovating the properties, and then trying to sell them at a profit.

In markets like Phoenix, more than 5% of home sales are now to institutional buyers, and the number is growing fast.

A decade ago, we were undone by a system-wide failure in deciding who could get a home loan; if there is going to be a system-wide failure in the housing market’s future, it could be in the algorithms institutional buyers now use to price homes.

7. The internet consolidates

The free-money stimulus that followed the fiscal crisis has benefited the companies best able to raise capital, funding the growth of titans like Uber and Amazon over a decade. An Amazon investor would shrug at the company’s continued reinvestment of potential profits because she couldn’t get 3% interest on her money without taking unusual risks.

These equity investments in companies that grew in size without having to generate significant profits or dividends funded the creation of near-monopolies in e-commerce, cloud computing, and transportation. It created a mindset where capital itself was the competitive weapon, not just the technology you could build with it. It has made the technology industry nearly an oligopoly.

8. The end of the middle

The fiscal crisis also engendered a deep feeling that the system was broken, spawning the Tea Party and Trumpism on the right, and Occupy Wall Street and Sandersism on the left.

Millions lost their homes, but to rebuild the system, the government chose not to prosecute the bankers and traders behind a global economic collapse.

The political and economic order survived 2008, but Americans on all sides spent the next ten years trying to tear it down. Faith in our institutions had already begun to wane before 2008, but the economic anger engendered by the crisis sharpened this trend.

But perhaps what’s most remarkable is what didn’t happen. America created the global financial crisis, but emerged as the world’s strongest economy. 

The country seemed poised for a major redistribution of wealth but then resumed the focus we’ve had for the last 30 years, on creating wealth, even if much of it remains concentrated in the hands of a few. The economy recovered better than we could have hoped, and still American society has fractured more than we could have imagined.

Zillow breaks into lead referral business

The new pilot program, which launches in Florida under Premier Broker, will give Zillow a cut of the commission as brokerages generate leads with no upfront costs.

Zillow is testing a new referral service in Florida that could shake up how it does business, and for the first time in the company’s history, earn a piece of the real estate commission pie — a step it has avoided since the company launched 14 years ago.

The pilot program, which will operate under the umbrella of Zillow’s Premier Broker lead-generation platform, allows brokerages to receive a limited number of leads with no upfront cost. Brokerages then pay a portion of the brokerage commission once a deal is closed — which Zillow refers to as a “performance advertising expense.”

A Zillow spokesperson declined to comment on what the portion of the commission will be, but noted it could change as testing continues.

Greg Schwartz, president of media and marketplaces at Zillow Group, wrote in a blog post introducing the new program that the change comes as a response to broker feedback.

“You told us that it’s sometimes disruptive to pay for advertising in advance and you would advertise more if we could change the timing of the payments,” wrote Schwartz.

Premier Broker is launching first in Florida with two partners: NextHome and Keyes Realtors. Brokerages in the state that are interested in participating are encouraged, in the post, to contact the company.

“Helping our members work with more buyers and sellers is our primary focus,” James Dwiggins, CEO of NextHome told Inman. “Ongoing marketing costs can be expensive for most brokers and agents, so a fee for success allows every dollar earned to be a win.”

“We are always open to exploring new partnerships that benefit our agents, and with our continuing expansion of offices across the country, we are positioned to provide the coverage Zillow is looking for in piloting their new program,” Dwiggins added.

Right now, Zillow only has plans to launch the pilot in markets that are underserved by Premier Broker and Premier Agent — where there aren’t enough advertisers to meet the demand of home shoppers. The new program is not intended to displace Premier Agent or Premier Broker, the former of which is a top revenue earner for Zillow and a program that’s currently being updated.

“We see this as a win-win for homeshoppers in these underserved markets and for Premier Broker clients,” Schwartz wrote. “Prospective buyers and sellers will receive responses from our Premier Broker clients, and broker partners will be able to take advantage of a pricing system that makes sense for their bottom line.”

The new program would put Zillow in direct competition with Opcity and the newly launched Rocket Homes, referral services powered by major companies. Opcity was recently acquired by Move Inc., a subsidiary of News Corp and the operator of realtor.com, and Rocket Homes is a sibling company of Quicken Loans.

Real estate’s new disruptors: The ‘PayPal Mafia’

A group of hard-charging, investor-entrepreneurs who have built some of the world’s most iconic tech companies have launched a multi-pronged assault on the real estate industry. A striking number come from two groups: the so-called “PayPal mafia” and private equity behemoth Blackstone Group.



Their combined wealth, experience and commitment to mutual support should cause market incumbents to take their projects seriously, despite the long history of failed bids to fundamentally change the real estate business.


Serving as financiers, managers or a combination of the two, these Silicon Valley and private equity vets — at least four of whom are controversial libertarian billionaires — have helped reshape a number of industries, and they are determined to do the same to real estate. Tying together the fortunes and industry ambitions of many of these players are three real estate startups in particular: Opendoor, Roofstock and Bungalow.


At least five of this coterie, including Opendoor co-founder Keith Rabois and Gawker-slayer Peter Thiel, all hail from the “PayPal mafia,” a group that built the online payments giant PayPal, and later moved on to found or provide key financing to some of the world’s highest-profile tech companies, including YouTube, Tesla Motors, LinkedIn, Yelp, Facebook, Yammer and Palantir Technologies.


A number of others cut their teeth with Blackstone, the private equity behemoth that showed it was possible to buy and manage tens of thousands of single-family homes. Other worthy mentions include former Uber CEO Travis Kalanick and Silicon Valley investor titan Marc Andreessen.


The PayPal mafia


In his critical book of Silicon Valley hotshots,”The Know-It-Alls,” author Noam Cohen described the PayPal mafia as a group of “self-styled survival-of-the-fittest free-marketers commit[ed] to a strategy of collective risk and mutual support.”


To understand how the clique can turn startups into rocket ships, consider LinkedIn. The social network was founded by PayPal mafia member Reid Hoffman; got financing from members Peter Thiel and Keith Rabois; and received office space from another former PayPal colleague, Cohen wrote. Hoffman later paid this help forward to the group of PayPal vets who created YouTube with financing and office space, according to Cohen.


“My membership in a notable corporate alumni group in Silicon Valley has opened the door to a number of breakout opportunities,” Hoffman has said.


Read it all at Inman